Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What is the standard shipping time for Arc electronics?
We offer expedited shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
Do all products come with a manufacturer warranty?
Yes, every device purchased through Arc includes a minimum 12-month limited warranty covering hardware defects and technical malfunctions.
What is your return policy for opened electronics?
We accept returns within 30 days of delivery. If the item is opened, it must be returned with all original packaging and accessories to qualify for a full refund.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our real-time tracking portal.
Do you offer technical support for setup?
Absolutely. Our 'Arc Assist' team is available 24/7 via live chat or email to help you configure your new devices and troubleshoot any initial setup issues.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and flexible financing options through Klarna and Affirm.